CVS Pharmacy

David Aurelius a month ago

Honestly worst pharmacy I've ever been to. Took 2+ hours to fill a prescription they said would be ready in 20min. The person working pickup couldn't figure out how to put a call on hold, got into an argument with the pharmacist over it and missed the call. Pharmacist refused to fill more than 25% of the prescription because "that was their personal policy". Genuinely run by the least competent collection of humans I've seen in a long time.

bryan moore 2 months ago

I need to echo the sentiments of the pharmacy manager, alex. I purposely move my prescriptions from here because it's always a headache going in here. Went in (how it got sent here, I don't know, but I was dreading going on) to get a prescription that I normally have gotten every time for three years only to be handed something in a completely different dosage. And instead of trying to figure it out with me he insisted that I was wrong on what I was picking up. Like really? Because I don't know what I've been buying for the last 2 years consistently? When you try to calmly explain it to him he gets uppity and flustered. I'm not sure why this guy is in a public service role. He obviously does not work well with people. The other cvs 'are infinitely better

Hayden Cullen 3 months ago

I signed up for text message updates so that I know when my prescriptions are ready. I received a text saying ready for pick up, only to be met with a dismissive staff saying there is nothing in their system. I had to pull up my texts to show them what I am picking up with proof that is says ready. They then reluctantly put in the order and said you can come back or wait (not advising how long it would be). I am now waiting 30 minutes for a single solution that does not need to be filled and could be grabbed off a shelf. There is no one else waiting and 4 people behind the counter. Absurd

Lisa Spain 2 months ago

This is a shout out to Vonda! 4 or 5 months ago, my pharmacy no longer fills my drug and i switched here because I can only come in on weekend hours. Long lines -not my complaint- many are in my same boat, but the first month, I had an issue. Vonda patiently waited for me or my phone to fix the issue, and at the same moment i was stressed about holding up the line, Vonda most politely asked me to step over and after I fixed it to wait but not to go back to the end of the line, and just signal. I fixed my problem, got my meds. I still wait in long lines on Saturdays, but enjoy repeatly seeing Vonda with the same care and respect for the person in front if her as well as the people in line. I would hire Vonda for any customer service (if i had a business), but for health care, she's a rare gem.

Christopher Ayala 7 months ago

Scheduled a vaccine here after they refused a walk in last week. I was only able to get a small window today to go to the pharmacy due to my work schedule. They were unable to provide the vaccine earlier than the appointment time. Which was fine and something fairly normal. However, I was unable to walk in anywhere else to get the vaccine today during my brief availability. Evidently, the CVS (4005 E 8th place) went ahead and billed my insurance, pretending that I received the flu shot there. I'm not sure, but this seemed very sketchy and fraud-like. I've since moved my prescriptions and would recommend others do the same. I'm working with my insurance to try to get the situation corrected but they have been unable to reach this weird sketchy CVS pharmacy. Save yourself the aggravation, trouble, and (maybe) fraud. Avoid this pharmacy if you can. Update: The insurance finally got back to me (sort of). They are blaming a system wide computer issue for the problem and there is no resolution in sight. Meanwhile, Alex, (the pharmacist from 4005 E 8th place) called me to let me know that it wasn't his problem and then proceeded to talk at me for about 5 minutes on a variety of topics including; complaining about customers, aggravation about whatever "computer issue" they had, and ultimately moving to personal attacks against me as a customer.