CVS Pharmacy

Gene Butler 2 months ago

Visiting from out of town & ran out of several prescription meds. The pharmacist, Johnny Padilla, personally took the time to get my wife & I a couple days supply to tide us over. He was exceedingly helpful. We are so appreciative.

J Skelly 4 months ago

CVS pharmacy took the time to listen to my medication mix up (doctor’s office error) and found a solution. Thank you CVS for your excellent customer service.

Elizabeth Bruning a year ago

This pharmacy was cream of the crop until they transfer Erica from the San Mateo store. She tried to bully me to get me to circle and come back around and get in line again behind 5 cars after I had already waited 20 minutes in line. The pharmacist, Marcos Chavez was with a patient and I waited for him to help me. They had given me the wrong amount of medication and I need the pharmacists help because the tech couldn't tell me why they had to do a refund and charge me again when its covered by part B no charge. So,I waited. Erica wanted me to move because the cars were stacking up and I said no! I wanted to be helped. She threatened to call the police on me. I didnt move. She told me I was mean. She tried to stare me down like a grade school bully. I am 74 years old. The pharmacist could hear this whole conversation. I never went back. I can do with out CVS.

NunyaDamn Bidness 4 years ago

Dina (sp?) ... states she is the store manager. What an incredibly rude woman. I got a covid test done here and having technical difficulties in getting my results. I called hoping to get some assistance with this and was met with an incredibly rude and combative woman who basically told me to figure it out myself, then promptly hung up on me. I called back and she (Dina) answered again. I asked for the store manager and she said she was that. Then she asked if i was the gentleman she just hung up on. I said yes. She then stated she was going to hang up on me again before reminding me that she was unwilling to help me out. 0/5 will never visit this location again if she is indeed the manager.

Iris Baldonado 4 years ago

My grandma and mother had an appointment for c19 testing for travel that we made online. Something happened and my mom's appt didn't come up on their end. We had the confirmation number and reminder text on our phone. We gave the name but they didn't find it. The associate kept saying "we can't do anything". . The girl was so rude that they didn't even give a the chance to give the confirmation number for verification that was sent to us Everytime we tried they kept interrupting and saying " we don't see the name we can't do anything". We called the the phone number for help but faced the same answer. No help and rudeness! I will never use cvs for anything again and I would advice everyone to look elsewhere if possible. If they couldn't do the test, we understand but rudeness was unnecessary to my 81 year old grandma and my 61 year old mother. There are ways to listen, apologize and explain the situation to your customers and ignoring, interterupting, and rolling your eyes is not good customer service!! Times are scary and difficult for all and my grandma is sick with lung disease so getting her to her appointment was important and now they missed it due to this incident!! If possible I wouldn't click any star due to their poorly executed customer service!!!!!!