CVS Pharmacy

Brock Robinson 11 months ago

This is a great pharmacy and the people are very friendly! The reason I didn't give it five stars is because when you try to call the robot voice doesn't help you with anything. If you want to talk to a pharmacist, get ready to sit on the phone for quite a long time fighting the AI.

Nina Ellis a year ago

Very disappointed with this location. The staff was rude in all my interactions with them, except once. They don't communicate and do what they want. The fill meds three months at a time which is great for some people. But when money is tight that doesn't work. They don't check to see if that is how you want your medication. They just fill it that way and then huff and act like you're garbage when you can't afford it. They also decide to fill it at random and hound the crap out of you with messages for medication you didn't ask them to fill yet.

Pam Stroud 6 months ago

They have always been good to me. I haven’t had any issues with them whatsoever thus far.

Julie Vargas a year ago

I LOVE MY PHARMASIST .She always goes above and beyond. to help me with questions about my perscriptions or shots Cvs in Tulsa Hills is my favorite store because of Misty she always goes out of her way to make my day great. She knows my entire family and always greets us by name

Dalton Odom 2 years ago

I will be pulling my family's prescriptions from CVS and will never use CVS for so much as Tylenol ever again. All because of one Pharmacy Manager. I have used this location for the last five years and never had a single issue until this new Pharmacy Manager took over two months ago. Last month, October 2023, when I had issues with the pharmacist filling a prescription she gave me the Customer Care number. I called in and spoke with an Internal Pharmacy Supervisor who assured me I was absolutely correct about the situation, that the pharmacist was wrong, and that her District Supervisor would be reaching out to her to discipline her and make sure she was aware of the correct CVS policies and State Regulations. It's pretty sad when a customer knows their policies better than their pharmacists. I figured the situation was handled but was sorely mistaken. Here we are in November of 2023, I'm trying to fill the prescription and have the exact same issue. I call in to the Customer Care line again, and while waiting for a call back from the Internal Pharmacy I was speaking with the Customer Care Representatives who again assured me I was absolutely correct but there was nothing they could do until the Internal Pharmacy called me back. Which again, is ridiculous that they tell me I'm right but I can't pick up a medication I can't function without because it's up to the sole discretion of the store Pharmacist who doesn't even know what she's doing. While expressing this concern, I was transferred to a "Floor Manager" for the Customer Care line named Melissa who blatantly lied to me twice, once about the notes on my account from the Internal Pharmacist that literally read her notes to me when she left them, and again when she told me I couldn't speak to the Internal Pharmacy on the weekend when last month when I had this issue I spoke with the Internal Pharma on the weekend. When I called her out on it and told her I hoped the call was recorded and asked if I could speak with her supervisor she became extremely rude, told me no, almost refused to give me her name, and said I was verbally assaulting her. Wow. As a Divisional Manager for a nationwide bank it is asanine to me that CVS is willing to lose customers and tarnish their reputation because of a single pharmacist that doesn't even know what they are doing. I don't know where this pharmacist came from but they should make sure she knows what she's doing before staking their business on her. To her District Manager; if you see this review, I would think and hope you would, feel free to reach out to me. You already have my information from last month when the Internal Pharmacy passed it along to you and asked you to call me, which you didn't. To any readers of this review; if you travel for work like I do and need to pick up prescriptions at regular intervals, avoid this pharmacy at all costs.